for patients
we cater to the needs of the whole community
we support you
Our practice supports the following initiatives to help everyone receive the proper dental care that they deserve:
Healthcare Rights
Zip Pay
Emergencies
Health Funds & Fees
Veteran's Affairs
Terms & Conditions
Healthcare Rights
At our Cairns dental practices we want our patients to receive quality dental care and value your rights.
Below we have linked information from the Australian Commission on Safety and Quality in Health Care; that outlines your rights as a patient when receiving treatment within Australia.
Health Funds & Fees
We endeavour to help our patients where we can, and provide a range of payment services to lower the cost of your dental bill.
We provide electronic on-site claiming to your Health Fund Claims for most funds with HICAPS and we bulk bill eligible treatment through Medicare for CDBS.
If you don’t have insurance, we offer flexible payment plans to help manage costs. With Afterpay & Zip, its now easy to smile now and pay later. To learn more about these please see below.
Our team is here to discuss your options, fees and find the best solution that works for you. Please speak to our friendly staff regarding any questions about fees, payments or insurance.
We are Members choice providers for:
- BUPA Member care Providers
- Medibank Private Members’ Choice Providers
- HCF
- NIB
- WESTFUND
- Qld Country Health Fund
- CBHS
Zip Pay
no interest ever
- Payment Plans up to $1,000
- No Interest EVER!
- Flexible payment options
- Fast efficient approvals, simply apply online
Terms & Conditions
Speak to Zip Pay for full terms and conditions
A full credit and financial assessment would need to be completed prior to acceptance of any offer or product. To go directly to Zip Pay’s website click here.
After Pay
AfterPay - 4x Fortnightly instalments & No interest
- Payment Plans with No Interest EVER!
- Payment of account over 4x Fortnightly installments
- Fast efficient approvals, simply apply online
Terms & Conditions
A full credit and financial assessment would need to be completed prior to acceptance of any offer or product. To go directly to Afterpay’s website click here.
Veteran’s Affairs
we support the oral health of all members of our community
We comply with the Governments Coordinated Veterans’ Care program to improve the wellbeing of veterans who require dental treatment.
Gold Card holders can include veterans, war widows, war widowers and dependants.
The program provides emergency help to veterans at risk of unplanned hospitalisation.
Child Dental Benefits
The Child Dental Benefits Schedule (CDBS) commenced on 1 January 2014 and provides access to benefits for basic dental services to around 3.4 million children aged 2-17 years of age.
The total benefit entitlement is capped at $1,158 per child over a two calendar year period.
What Treatments are included under the CDBS?
The CDBS provides individual benefits for a range of services including examinations, x-rays, cleaning, fissure sealing, fillings, root canals and extractions. Benefits are not available for orthodontic or cosmetic dental work and cannot be paid for any services provided in a hospital.
Bulk Billed
Cairns Family and Cosmetic Dental Group bulk bills this important new scheme. When you call to book your child in for an appointment please advise reception if your child is eligible for CDBS and let them know your Medicare number.
Am I eligible for the CDBS?
- Parenting Payment
- ABSTUDY
- Disability Support Pension
- Parenting Payment
- Special Benefit
- Youth Allowance
- Double Orphan Pension
- Veteran’s Children Education Scheme, if the child is 16 or over
- Carer Payment
- Military Rehabilitation and Compensation Act Education and Training Scheme, if the child is 16 or over
Information for families
It is estimated that 3.4 million children within the age bracket, and who meet the applicable means testing, will be eligible for the benefits each year. The means test that will need to be met will be exactly the same as the previous Medicare Teen Dental Plan, which necessitates the receipt of government payments, such as the Family Tax Benefit Part A or other suitable payments.
To ensure that all eligible children can use their CDBS entitled benefits, make sure that your details are up to date with Medicare and Centrelink.
The government has provided itemised codes for treatments that are covered by the CDBS. These treatments include basic dental services, such as check-ups, x-rays, fillings, and extractions. Services that are classified as high-end, such as orthodontic treatment, will not be covered by the CDBS.
Further information for families on the CDBS is available from the Department of Human Services website
Medicare - 132 011
Centrelink - 136 150
Emergencies
We try to accommodate all emergency appointments, and we understand sometimes these can often happen outside of opening hours.
We have online bookings available on our website for your convenience.
We offer emergency dental appointments during our regular clinic hours and set aside dedicated emergency slots each day to help patients with any Dental emergencies that may happen.
In Queensland, call 13HEALTH anytime for 24/7 nurse-led advice, this service can provide guidance on urgent dental issues.
Terms & Conditions
WE RESPECT YOUR PRIVACY
All personal information collected is used to provide you with the highest standard of dental care and will be stored confidentially. To view our privacy policy please ask our reception staff at your next appointment.
All patients will be added on to our 6 monthly recall list. If you wish to opt out of this complimentary service please advise our reception staff on arrival to your appointment.
Payment
Payment is required in full on day of treatment. Failure to do so may result in debt collection action and outstanding accounts will incur a 2% interest charge per month until the account has been settled.
24 hours notice
24 hours’ notice is required to change or cancel your appointments. Failing to provide sufficient notice or failing to attend your appointment, may incur a fee.
Feedback & Complaints
At Cairns Family and Cosmetic Dental Group we welcome your feedback. Whether it’s a compliment, a suggestion, or concern that you would like to raise with us: your voice helps us improve.
How to Provide Feedback:
Speak to any of our staff directly during your visit
Call our clinic and discuss with our staff or ask to speak with our Practice Manager
Email us at info@cairnsdental.com.au
We aim to respond to all concerns within 3 business days
Escalating a Complaint:
If you feel your concern hasn’t been resolved, you may contact:
Office of the Health Ombudsman (Queensland) Website: www.oho.qld.gov.au Phone: 133 646