for patients

we cater to the needs of the whole community

we support you

Our practice supports the following initiatives to help everyone receive the proper dental care that they deserve:

Healthcare Rights

Zip Pay

Terms & Conditions

Health Funds

Veteran's Affairs

Child Dental Benefits

Healthcare Rights

At our Cairns dental practices we want our patients to receive quality dental care and value your rights.

Below we have linked information from the Australian Commission on Safety and Quality in Health Care; that outlines your rights as a patient when receiving treatment within Australia.

Health Funds

We endeavour to help our patients where we can, and provide a range of payment services to lower the cost of your dental bill.

We provide electronic on-site claiming to your Health Fund Claims for most funds with HICAPS and we bulk bill eligible treatment through Medicare.

We also provide our patients with the number of a payment plans that can be used for dental treatment. With Mac Credit, GEM Visa, Afterpay & Zip, its now easy to smile now and pay later. To learn more about these simply visit our payment plan page here.

We are Members choice providers for:

  • BUPA Member care Providers
  • Medibank Private Members’ Choice Providers
  • HCF
  • NIB
  • Qld Country Health Fund
  • CBHS


Zip Pay

no interest ever

  • Payment Plans up to $1,000
  • No Interest EVER!
  • Flexible payment options
  • Fast efficient approvals, simply apply online

Terms & Conditions

Speak to Zip Pay for full terms and conditions
A full credit and financial assessment would need to be completed prior to acceptance of any offer or product. To go directly to Zip Pay’s website click here.

After Pay

AfterPay - 4x Fortnightly instalments & No interest

  • Payment Plans with No Interest EVER!
  • Payment of account over 4x Fortnightly installments
  • Fast efficient approvals, simply apply online

Terms & Conditions

A full credit and financial assessment would need to be completed prior to acceptance of any offer or product. To go directly to Afterpay’s website click here.

Veteran’s Affairs

we support the oral health of all members of our community

We comply with the Governments Coordinated Veterans’ Care program to improve the wellbeing of veterans who require dental treatment.

Gold Card holders can include veterans, war widows, war widowers and dependants.

The program provides emergency help to veterans at risk of unplanned hospitalisation.

Child Dental Benefits

The Child Dental Benefits Schedule (CDBS) commenced on 1 January 2014 and provides access to benefits for basic dental services to around 3.4 million children aged 2-17 years of age.

The total benefit entitlement is capped at $1,052 per child over a two calendar year period.

What Treatments are included under the CDBS?

The CDBS provides individual benefits for a range of services including examinations, x-rays, cleaning, fissure sealing, fillings, root canals and extractions. Benefits are not available for orthodontic or cosmetic dental work and cannot be paid for any services provided in a hospital.

Bulk Billed

Cairns Family and Cosmetic Dental Group bulk bills this important new scheme. When you call to book your child in for an appointment please advise reception if your child is eligible for CDBS and let them know your Medicare number.

Am I eligible for the CDBS?

  • Parenting Payment
  • Disability Support Pension
  • Parenting Payment
  • Special Benefit
  • Youth Allowance
  • Double Orphan Pension
  • Veteran’s Children Education Scheme, if the child is 16 or over
  • Carer Payment
  • Military Rehabilitation and Compensation Act Education and Training Scheme, if the child is 16 or over

Information for families

It is estimated that 3.4 million children within the age bracket, and who meet the applicable means testing, will be eligible for the benefits each year. The means test that will need to be met will be exactly the same as the previous Medicare Teen Dental Plan, which necessitates the receipt of government payments, such as the Family Tax Benefit Part A or other suitable payments.

To ensure that all eligible children can use their CDBS entitled benefits, make sure that your details are up to date with Medicare and Centrelink.

The government has provided itemised codes for treatments that are covered by the CDBS. These treatments include basic dental services, such as check-ups, x-rays, fillings, and extractions. Services that are classified as high-end, such as orthodontic treatment, will not be covered by the CDBS.

Further information for families on the CDBS is available from the Department of Human Services website

Medicare - 132 011

Centrelink - 136 150

Terms & Conditions


All personal information collected is used to provide you with the highest standard of dental care and will be stored confidentially. To view our privacy policy please ask our reception staff at your next appointment.

All patients will be added on to our 6 monthly recall list. If you wish to opt out of this complimentary service please advise our reception staff on arrival to your appointment.


Payment is required in full on day of treatment. Failure to do so may result in debt collection action and outstanding accounts will incur a 2% interest charge per month until the account has been settled.

24 hours notice

24 hours’ notice is required to change or cancel your appointments. Failing to provide sufficient notice or failing to attend your appointment, may incur a fee.